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ServiceNow Components for AEM
ServiceNow Inc.

Enhance your landing pages by extending ServiceNow Knowledge and Case components to empower your customers.

Enhance your landing pages by extending ServiceNow Knowledge and Case components to empower your customers.
March 12, 2020
Experience Manager
English, German, French, Japanese, Italian, Spanish, Korean, Simple Chinese, Dutch, Norwegian, Polish, Finnish, Swedish, Czech, Russian, Turkish

Today you power your end user experiences with Adobe. ServiceNow drives fierce customer loyalty. Connect your end users with the knowledge and case information when they need it and where they need it.

Pre-built ServiceNow Knowledge components empowers you to extend search, viewing, and embedding lists of most viewed and featured knowledge articles. Case components enable you to extend creating, viewing, and recent cases.

To leverage Knowledge and Case Components, ServiceNow Customers must be on Paris or later release. To leverage Knowledge Components in Orlando, ServiceNow customers must have the Knowledge API app, available through the ServiceNow App Store.

Documents
Product Documentation
Release Notes:

Required plugins and products

- ServiceNow Knowledge API app, available on the ServiceNow Store (for Orlando release)
- Adobe AEM package

Compatibility
- This app is compatible with the ServiceNow Paris release.

Installation instructions:
 https://docs.servicenow.com/bundle/paris-customer-service-management/page/product/customer-service-management/concept/aem-integration.html

Phone
+1 858 345 1444

URL
https://hi.service-now.com/hisp

Other information:
Deliver a pre-integrated web experience for external customers by extending Knowledge Management and Case Management capabilities through ServiceNow components in Adobe Experience Manager (AEM).

Customer Experience  Customer  Content  ServiceNow  "Customer