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ACCALLI/O DY - Microsoft Dynamics 365 Integration
antegma

Creating connected customer experiences by integrating the marketing, sales and service features of Microsoft Dynamics 365 into your Adobe Experience Manager website.

Creating connected customer experiences by integrating the marketing, sales and service features of Microsoft Dynamics 365 into your Adobe Experience Manager website.

ACCALLI/O DY – Microsoft Dynamics 365 integration for Adobe Experience Manager

Use your systems efficiently. Create data-driven features with Microsoft Dynamics 365 and Adobe Experience Manager. With our AEM components you can implement a variety of applications.

Design newsletter subscription forms. The data is recorded in AEM and stored or created directly in a user profile in Microsoft Dynamics 365.

Create a full functional customer service portal. With our AEM components you can build a service portal from scratch. This enables customers to post support tickets or inquiries including a ticket overview and detail page. Of course the look & feel is individually configurable. The data is saved in Microsoft Dynamics 365 Customer Service and can be edited directly. The status of a ticket is synchronized with AEM so that the customer is always up to date.

Edit and manage user profiles in AEM. You can view and edit user profiles in AEM. Interesting for sales activities but also important to meet legal requirements regarding display and deletion of user profiles.

Provision of forms and surveys. You can design forms and surveys using Forms Pro from Dynamics 365 and make them available to your customers and employees using AEM.

Installation instructions:
https://confluence.antegma.com/display/ACCDY10

Email
accallio-dy-support@antegma.com

URL
https://jira.antegma.com/servicedesk/customer/portal/13

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