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Medallia for Adobe Experience Platform
Medallia

Through Medallia's integration with Adobe Experience Platform, gain actionable intelligence into omni-channel customer journeys.

Through Medallia's integration with Adobe Experience Platform, gain actionable intelligence into omni-channel customer journeys.

In today's world of omni-channel interactions, CMOs cite visibility into customer journeys as a top challenge. Through Medallia's integration with Adobe Experience Platform, you gain actionable intelligence into omni-channel customer journeys, uncovering opportunities to increase acquisition, accelerate conversion, and drive repeat engagement in online and offline experiences.

Get more value from marketing and advertising
Deliver highly customized advertising and marketing experiences to promoters and detractors. Optimize your marketing and advertising spend by targeting the right audiences at the optimal time.

Delight customers with real-time omnichannel experiences
Break down silos between web, brick & mortar, email, call center, social, and messaging. Achieve a 360° visibility of customer journeys via Medallia's integrated omni-channel signal capture. Enrich Adobe customer profiles with live-time customer satisfaction data coming from Medallia.

Understand the WHY behind customer behavior
Inject live-time customer satisfaction data, including feedback topics to your marketing customer profile to discover root causes of customer behaviors. Remove the guesswork from your experience optimization and testing and personalization programs

Installation instructions:
Medallia for Adobe Experience Platform - Implementation playbook v. 1.01.pdf

Email
jjung@medallia.com

Phone
4692009826

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