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Genesys Cloud pulls in select customer profile information from Adobe Experience Platform (AEP) to personalize engagements in real time.
Genesys Cloud pulls in select customer profile information from Adobe Experience Platform (AEP) to personalize engagements in real time.
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Genesys Predictive EngagementPredictive Engagement administrators can now use a new extension in the Adobe Experience Platform Launch catalog to customize and deploy the Genesys Predictive Engagement
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Genesys Predictive EngagementThe Predictive Engagement web chat widget sends action states of a user's chat engagement to Adobe Analytics for reporting and attribution.