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The Predictive Engagement web chat widget sends action states of a user's chat engagement to Adobe Analytics for reporting and attribution.
The Predictive Engagement web chat widget sends action states of a user's chat engagement to Adobe Analytics for reporting and attribution.
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Genesys Predictive EngagementGenesys Cloud pulls in select customer profile information from Adobe Experience Platform (AEP) to personalize engagements in real time.
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Genesys Predictive EngagementPredictive Engagement administrators can now use a new extension in the Adobe Experience Platform Launch catalog to customize and deploy the Genesys Predictive Engagement